Aide et questions fréquemment posées

Effective Date: May 9th 2018

1. Who are we?
1.1 We are Lingoo Limited trading as "Lingoo". You can contact us at contact@lingoo.com. Other contact details are on our website.

2. What's the point of this policy?
2.1 It tells you what to expect when we collect your personal information. Please only use our service if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. It doesn't cover personal information which you give to other people, such as payment providers or other websites. If so, please check their privacy policies.

3. Might the policy change?
3.1 Yes. Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.

4. What do we collect?
4.1 Information which you upload to our service or otherwise give us such as your and/or your children's name(s), photo(s), date(s) of birth, contact details, ID / proof of address documents, references, nationality and (optionally) religious beliefs as well as any personal information which you include in public activities on our service, e.g. in public profiles or reviews.

4.2 Your billing address as well as the last four digits and expiry date of your credit card may be sent to us by our payment providers.

4.3 Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

5. What's our reason / legal basis for collecting the information?
5.1 Because it's necessary to provide you with our services under our contract with you. We may use it for other purposes (such as email marketing) if you consent. In the case of automated information collected when you browse your site, we use this to manage and improve our service in accordance with our "legitimate interests".

6. What about cookies?
6.1 We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Our website's functionality will be limited if you configure your browser to reject cookies.

6.2 Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.

6.3 The following kinds of cookies may be used on this website:

a) Session cookies: These enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, a session cookie remembers your shopping cart selection so you will have the items you selected when you are ready to check out.

b) Referral cookies: Persistent cookies (up to 12 months) are placed on the devices of users who visit our site following a referral by an existing member on social media, so that both referrer and referee can receive discount vouchers under our affiliate scheme.

c) Log-in cookies: Persistent cookies (up to one month) remember your details and speed up your log-in when you return to our website.

d) Language settings cookies: Persistent cookies (up to 12 months) remember your preferred language for accessing our website.

e) Google cookies: Persistent cookies (up to four years we believe) are set in connection with the following Google services on our site and these cookies may involve certain information (such as your IP address and web address of the page you're visiting) being sent to Google:
i)  Google Analytics ("GA"): We use cookies to recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and what sites the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. You can specifically opt out of GA here. See below for other opt out routes.
ii)  GA Advertising Features: We may use the following GA Advertising Features: Remarketing with GA / Google Display Network Impression Reporting / GA Demographics and Interest Reporting / Integrated services that require GA to collect data via advertising cookies and anonymous identifiers. These features involve GA collecting data via Google or other advertising cookies including for display of ads which may be of interest based on your visits to this and other sites. You can specifically opt out of GA here. You can opt of GA Advertising Features at https://optout.networkadvertising.org/?c=1. See below for other opt out routes.
iii)  Google advertising cookies (AdSense, Doubleclick): Google uses cookies in connection with Google advertising on our website to serve ads to you based on your visits to this and other websites, to avoid showing you repeat ads and for various other purposes. You can opt out at https://optout.networkadvertising.org/?c=1. See below for other opt out routes

More information and opt out: Click here for Google’s privacy policy and here for more information about the kinds of cookies placed by Google. Click here for information about how Google uses data from its partners’ sites or apps as well as different ways to opt out of Google cookies.

f) Social media cookies: We may use various social media and other third party features on our website including the “Like” button from Facebook, follow button from Twitter), Plus +1 button from Google, Pin It button from Pinterest, share / follow button from LinkedIn, embed button from YouTube,  These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the links shown above for further information about the specific features and those companies' cookie / privacy practices generally as well as to opt out where this is possible.

g) Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to 30days.

6.4 By continuing to use our website, having seen our cookie notice, we assume that you consent to use of the cookies outlined above.

7. What do we do with personal information?
7.1 Provide our service, e.g. send service messages, process payments, fulfil orders.

7.2 Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

7.3 Use it to recognise you when you visit or return to our service to track anonymised traffic and usage patterns, prevent or detect fraud or abuses and help us improve our service.

8. How long do we keep it?
8.1 We will generally delete your personal information when you close your account. However, we may keep some limited information for up to six years after your account is closed - for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us to stop sending you marketing messages.

9. To whom do we send or make available your personal information?
9.1 To other people who supply us with a service, e.g. website hosts, content delivery networks and businesses which help us send communications or monitor our website.

9.2 To Mailchimp, who we use to send emails. Please see their privacy policy for more information.

9.3 To other users of our service as follows:
a) Your offer / profile (including religious beliefs if you have chosen to specify them) will be made available to and searchable by other users of our service and notified to our members if they fall within their search criteria.
b) Child photos will be visible to all site users unless the member selects the option to restrict the photo to other members only.
c) Your reference file will be made available to other members on request.
d) We will release your contact details to another member with whom you enter a contract.
e) We may in our discretion post your feedback form on our website.

9.4 To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

9.5 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

10. What happens to your payment details?
10.1 These go direct to our payment partners. We do not receive such information except as stated above. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.

11. Do we send your information outside the European Union?
11.1 Your personal information which we collect is stored within the EU and is not transferred to any third countries except for the following.

11.2 Your personal data is transferred to the US by Google and Mailchimp, which are certified under the EU-US Privacy Shield Framework. This provides certain safeguards in relation to the handling of your personal data. See here for more information.

12. What rights do you have?
12.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to "data portability".

12.2 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the Information Commissioner's Office (ICO). We are registered with the ICO under number A1032573.

12.3 For more information about your rights, visit the ICO's website: www.ico.org.uk.

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