How are guest evaluations of hosts and teachers used?
Guest evaluations are a key part of the service we offer. They enable us to see how guests feel about their experience and allow us to improve the service we offer to members. We ask guests to leave comments after every homestay booked through Lingoo is completed. It will only concern their or their child’s experience of the homestay with you. Once approved for publication, the evaluation is published on your profile.
The evaluation system is governed by a set of rules and is not designed to air grievances. Instead, evaluation is designed to allow guests and parents the opportunity to express their satisfaction with the stay. An evaluation of paid stays helps Host Families and Teachers to improve the service they offer on Lingoo. Host Families and Teachers may also question an evaluation left by a guest under the rules.
Read more about our publication rules and how we treat disputed evaluations.